| Success or failure depends on the spontaneous image created in the consumer's mind as a result of
a furniture firm's appearance. The first thing we perceive in a world dominated by visual stimuli is the
apparent surface: it creates the first impression. Like the wrapping paper on a gift, the brand's appearance allows us to draw an initial conclusion as to the quality
of the firm and its performance.
Failure to use the symbols of competence may result in companies losing points. If professional competence, honesty, reliability and fairness are not conveyed directly by the brand, twice as much effort will be needed in order to emonstrate
own quality. Companies that make consistent use of the brand's competence and fulfil its promise will also enjoy a good reputation and a positive image. |